Police Services Officer / Parking / Traffic Enforcement (Hourly)
Glendale, CA Glendale, CA Part-time Part-time $22.
83 - $35.
03 an hour $22.
83 - $35.
03 an hour The Position THIS IS AN UNCLASSIFIED, NON-CIVIL SERVICE, HOURLY POSITION.
NOTE:
THIS POSITION WILL BE REQUIRED TO ADHERE TO A CONSISTENT SCHEDULE AND/OR FLEXIBILITY CHANGE, BASED ON THE NEED OF THE DEPARTMENT.
Classifications in this series are non-sworn, non-peace officers that perform specialized technical work and administrative support in several areas of the Police Department, including, but not limited, to Parking/Traffic Enforcement and the Investigative Services Division.
This classification is the entry-level position in the Police Services Officer Series and performs under direct supervision.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with the highest customer service and ethical standards.
Receives and answers requests for information from the public; receives complaints; obtains information requested by public.
Takes reports; writes routine reports; maintains records.
Performs related clerical tasks.
Handles confidential information with discretion.
May be required to testify in court.
May drive on City business.
Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
Enforces parking regulations by writing citations and arranges for vehicles to be impounded.
Provides training on parking enforcement to City or contract personnel.
Provides traffic control services.
Assists with facilitating efficient traffic flow.
Represents the Police Department at public or community functions/events and makes presentations.
Investigates and documents criminal activity where no suspect is present and no immediate follow-up investigations are required.
Investigates property damage only collisions.
Conducts basic searches for latent prints, DNA evidence, and other evidence.
Assists in controlling access to crime scenes.
Conducts security checks in non-dangerous situations.
Verifies temporary no parking signs.
Makes entries to various databases.
Evaluates and recommends solutions to parking related issues.
Minimum Requirements Knowledge, Skills & Abilities Knowledge of:
Exceptional customer service practices.
Basic mathematics.
Basic spelling, grammar and punctuation.
California penal, vehicle, and other related codes.
City of Glendale and Glendale Police Department policies and procedures.
Filing systems.
Standard law enforcement operations and practices.
Ability to:
Provide exceptional customer service to those using the Police Department.
Model and practice the highest standards of ethical conduct.
Communicate effectively in English, both orally and in writing.
Consistently exercise good judgment and reasoning.
Deal tactfully and courteously with the public.
Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period.
Establish and maintain smooth working relationships, resolve inter-personal conflicts, and tactfully deal with all levels of employees and the public.
Foster a teamwork environment.
Learn new information and initiate improvements in technical & procedural areas.
Learn penal, vehicle and other codes.
Learn the standing policies and procedures pertaining to police operations.
Listen and ascertain relevant information quickly and accurately.
Maintain confidentiality of information when necessary and prudent.
Make independent decisions in accordance with established policies, procedures, regulations and ordinances.
Multitask in a fast paced working environment.
Quickly and accurately operate complex computerized and mechanical equipment.
Read and comprehend street maps.
Read, write, and comprehend directions in English.
Remain calm and respond effectively in emergency situations.
Stay composed and work in stressful conditions.
Understand and carry out complex oral and written instructions.
Utilize a personal computer, computer terminal keyboard and common business computer software.
Work effectively with other employees.
Work independently with minimal supervision.
Other Characteristics Willingness to:
Assume responsibility for maintaining a safe working environment.
Effectively deal with angry people and tolerate verbal abuse.
Stand/sit for long periods of time.
Work in confined quarters for extended periods of time.
Work necessary hours and times to accomplish goals, objectives and required tasks in a timely manner.
Work rotating shifts, weekends, and in emergencies.
Work with investigators and assist on complex tasks with confidential/sensitive material.
Experience Parking/traffic enforcement or investigative services experience in a law enforcement agency is desirable.
Education/Training Graduation from high school or attainment of GED or CHSPE certificate.
License(s)/Certification(s) Valid California Class C driver's license.
Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization.
As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy.
Selection Process EVALUATION OF APPLICATION:
All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.
WRITTEN EXAM:
(PASS/FAIL) To evaluate the candidate's ability to be successful in this position.
Exam will be relevant to the duties of this position.
Due to the large amount of applications received, only the top scoring candidates who achieve a minimum passing score of 70.
00% on the written exam will be invited to the further stages of the examination process.
ORAL INTERVIEW:
(Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.
Due to the large number of applications anticipated, the City of Glendale cannot guarantee that all applicants will be invited to an oral interview.
BACKGROUND INVESTIGATION:
A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials.
Significant issues or omissions in the above-stated areas may be grounds for disqualification.
Background investigation will include a polygraph and Livescan fingerprinting.
For further information, please contact the Professional Standards Bureau at (818) 548-3117.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED.
Any evaluation will be based on the candidate's education and experience as related to the position.
Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position.
The City of Glendale reserves the right to modify the above stated examination components and/or weights.
Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination.
The selected candidate will be subjected to a background check including Livescan fingerprinting.
The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities.
The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made.
The provisions of this bulletin do not constitute an express or implied contract.
In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
83 - $35.
03 an hour $22.
83 - $35.
03 an hour The Position THIS IS AN UNCLASSIFIED, NON-CIVIL SERVICE, HOURLY POSITION.
NOTE:
THIS POSITION WILL BE REQUIRED TO ADHERE TO A CONSISTENT SCHEDULE AND/OR FLEXIBILITY CHANGE, BASED ON THE NEED OF THE DEPARTMENT.
Classifications in this series are non-sworn, non-peace officers that perform specialized technical work and administrative support in several areas of the Police Department, including, but not limited, to Parking/Traffic Enforcement and the Investigative Services Division.
This classification is the entry-level position in the Police Services Officer Series and performs under direct supervision.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with the highest customer service and ethical standards.
Receives and answers requests for information from the public; receives complaints; obtains information requested by public.
Takes reports; writes routine reports; maintains records.
Performs related clerical tasks.
Handles confidential information with discretion.
May be required to testify in court.
May drive on City business.
Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
Enforces parking regulations by writing citations and arranges for vehicles to be impounded.
Provides training on parking enforcement to City or contract personnel.
Provides traffic control services.
Assists with facilitating efficient traffic flow.
Represents the Police Department at public or community functions/events and makes presentations.
Investigates and documents criminal activity where no suspect is present and no immediate follow-up investigations are required.
Investigates property damage only collisions.
Conducts basic searches for latent prints, DNA evidence, and other evidence.
Assists in controlling access to crime scenes.
Conducts security checks in non-dangerous situations.
Verifies temporary no parking signs.
Makes entries to various databases.
Evaluates and recommends solutions to parking related issues.
Minimum Requirements Knowledge, Skills & Abilities Knowledge of:
Exceptional customer service practices.
Basic mathematics.
Basic spelling, grammar and punctuation.
California penal, vehicle, and other related codes.
City of Glendale and Glendale Police Department policies and procedures.
Filing systems.
Standard law enforcement operations and practices.
Ability to:
Provide exceptional customer service to those using the Police Department.
Model and practice the highest standards of ethical conduct.
Communicate effectively in English, both orally and in writing.
Consistently exercise good judgment and reasoning.
Deal tactfully and courteously with the public.
Develop necessary skills from on the job training and meet standards of performance for the classification by the end of the probationary period.
Establish and maintain smooth working relationships, resolve inter-personal conflicts, and tactfully deal with all levels of employees and the public.
Foster a teamwork environment.
Learn new information and initiate improvements in technical & procedural areas.
Learn penal, vehicle and other codes.
Learn the standing policies and procedures pertaining to police operations.
Listen and ascertain relevant information quickly and accurately.
Maintain confidentiality of information when necessary and prudent.
Make independent decisions in accordance with established policies, procedures, regulations and ordinances.
Multitask in a fast paced working environment.
Quickly and accurately operate complex computerized and mechanical equipment.
Read and comprehend street maps.
Read, write, and comprehend directions in English.
Remain calm and respond effectively in emergency situations.
Stay composed and work in stressful conditions.
Understand and carry out complex oral and written instructions.
Utilize a personal computer, computer terminal keyboard and common business computer software.
Work effectively with other employees.
Work independently with minimal supervision.
Other Characteristics Willingness to:
Assume responsibility for maintaining a safe working environment.
Effectively deal with angry people and tolerate verbal abuse.
Stand/sit for long periods of time.
Work in confined quarters for extended periods of time.
Work necessary hours and times to accomplish goals, objectives and required tasks in a timely manner.
Work rotating shifts, weekends, and in emergencies.
Work with investigators and assist on complex tasks with confidential/sensitive material.
Experience Parking/traffic enforcement or investigative services experience in a law enforcement agency is desirable.
Education/Training Graduation from high school or attainment of GED or CHSPE certificate.
License(s)/Certification(s) Valid California Class C driver's license.
Note An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
Exceptional Customer Service Policy The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization.
As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy.
Selection Process EVALUATION OF APPLICATION:
All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.
WRITTEN EXAM:
(PASS/FAIL) To evaluate the candidate's ability to be successful in this position.
Exam will be relevant to the duties of this position.
Due to the large amount of applications received, only the top scoring candidates who achieve a minimum passing score of 70.
00% on the written exam will be invited to the further stages of the examination process.
ORAL INTERVIEW:
(Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.
Due to the large number of applications anticipated, the City of Glendale cannot guarantee that all applicants will be invited to an oral interview.
BACKGROUND INVESTIGATION:
A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials.
Significant issues or omissions in the above-stated areas may be grounds for disqualification.
Background investigation will include a polygraph and Livescan fingerprinting.
For further information, please contact the Professional Standards Bureau at (818) 548-3117.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED.
Any evaluation will be based on the candidate's education and experience as related to the position.
Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position.
The City of Glendale reserves the right to modify the above stated examination components and/or weights.
Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination.
The selected candidate will be subjected to a background check including Livescan fingerprinting.
The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities.
The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made.
The provisions of this bulletin do not constitute an express or implied contract.
In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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