JIRA Admin
Role:
- Atlassian AdministratorLocation:
- Glendale, CA or Anaheim, CADuration:
- Longterm ContractLooking for an experienced Atlassian Administrator to support Client MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications.
Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications.
The Atlassian Administrator will be working under the technical direction of the DPEP T&D Business Operations Sr.
Manager on the Agile Tools & Collaboration Team.
o Create, manage, and support all administrative functions associated with the Atlassian product suiteo Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrationso Support all teams across the organization that use our Jira instance to manage their worko Support and resolve issues as they arise with Jira Projects and Confluence Spaceso Work closely with internal teams to understand their business challenges to build solutions that meet their unique needso Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requestso Serve as subject matter expert for Atlassian productso Research Atlassian products including their upcoming features/releases which can be used for continuous improvementso Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionalityo Install, manage, and administer Jira and Confluence plugins/applicationso Understand system architecture of upstream and downstream impacts when implementing solutionso Investigate and perform advanced troubleshooting for reported issues in Atlassian products.
Manage escalations with Atlassian support or third-party support, as requiredo Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teamso Work closely with internal teams to understand their business challenges to build solutions that meet their unique needso Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgradeso Work with Product Manager to document and publish user guides (training material) and best practiceso Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
o Refine current Jira processes to be more streamlined and uniform for teamso Execute Production deployments during non-business hourso Must have customer service driven mindset with strong relationship building skillsBasic Qualifications In depth experience of Jira Administration 4 or more years of relevant job experience in a large (10,000
users) Atlassian server environment (not Atlassian cloud, but server or data center versions)o Proficient in Confluence space administrationo Deep expertise in Jira workflow administration and JQL skillso Jira Advanced Roadmap experience is a pluso Process governance experience or strong automation workflow knowledgeo Working knowledge and coding/scripting experience using Python or Groovyo Experience with REST API and JSONo Proven track record with Atlassian plugin installations and upgradeso Hands-on experience supporting Atlassian tools in on-prem or AWS environmentso Experience with Agile methodology lifecycleo Excellent time management and prioritization skillso Ability to work in a collaborative, team environmento Strong analytical and problem-solving skillso Proficient in both verbal and written communication in English and attention to detailo Strong interpersonal skills to communicate with stakeholders Recommended Skills Administration Agile Methodology Analytical Atlassian Tools Attention To Detail Business Processes Estimated Salary: $20 to $28 per hour based on qualifications.
- Atlassian AdministratorLocation:
- Glendale, CA or Anaheim, CADuration:
- Longterm ContractLooking for an experienced Atlassian Administrator to support Client MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications.
Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications.
The Atlassian Administrator will be working under the technical direction of the DPEP T&D Business Operations Sr.
Manager on the Agile Tools & Collaboration Team.
o Create, manage, and support all administrative functions associated with the Atlassian product suiteo Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrationso Support all teams across the organization that use our Jira instance to manage their worko Support and resolve issues as they arise with Jira Projects and Confluence Spaceso Work closely with internal teams to understand their business challenges to build solutions that meet their unique needso Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requestso Serve as subject matter expert for Atlassian productso Research Atlassian products including their upcoming features/releases which can be used for continuous improvementso Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionalityo Install, manage, and administer Jira and Confluence plugins/applicationso Understand system architecture of upstream and downstream impacts when implementing solutionso Investigate and perform advanced troubleshooting for reported issues in Atlassian products.
Manage escalations with Atlassian support or third-party support, as requiredo Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teamso Work closely with internal teams to understand their business challenges to build solutions that meet their unique needso Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgradeso Work with Product Manager to document and publish user guides (training material) and best practiceso Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
o Refine current Jira processes to be more streamlined and uniform for teamso Execute Production deployments during non-business hourso Must have customer service driven mindset with strong relationship building skillsBasic Qualifications In depth experience of Jira Administration 4 or more years of relevant job experience in a large (10,000
users) Atlassian server environment (not Atlassian cloud, but server or data center versions)o Proficient in Confluence space administrationo Deep expertise in Jira workflow administration and JQL skillso Jira Advanced Roadmap experience is a pluso Process governance experience or strong automation workflow knowledgeo Working knowledge and coding/scripting experience using Python or Groovyo Experience with REST API and JSONo Proven track record with Atlassian plugin installations and upgradeso Hands-on experience supporting Atlassian tools in on-prem or AWS environmentso Experience with Agile methodology lifecycleo Excellent time management and prioritization skillso Ability to work in a collaborative, team environmento Strong analytical and problem-solving skillso Proficient in both verbal and written communication in English and attention to detailo Strong interpersonal skills to communicate with stakeholders Recommended Skills Administration Agile Methodology Analytical Atlassian Tools Attention To Detail Business Processes Estimated Salary: $20 to $28 per hour based on qualifications.
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