Front Office Manager - Hilton Glendale
NA Hospitality NA Hospitality Glendale, CA Glendale, CA Full-time Full-time $65,000 - $68,000 a year $65,000 - $68,000 a year 3 days ago 3 days ago 3 days ago Our Front Desk Manager will respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner.
Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Front Desk personnel.
Ensure compliance to brand and company training.
Prepare and conduct all Front Desk interviews and follow hiring procedures.
Maximize room revenue and occupancy by reviewing status daily.
Monitor credit report and maintain close observation of daily house count.
Supervise the Night Audit function.
Participate in required M.
O.
D.
program as scheduled.
Review Front Desk staff's worked hours for payroll compilation.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Monitor proper operation of the P.
B.
X.
console and ensure that employees maintain accurate call logs.
Requirements:
At least 5 years of progressive experience in a hotel.
Supervisory experience required.
Operate all aspects of the Front Office computer system preferably ONQ, including software maintenance.
Must be proficient in Windows operating systems.
Must be able to convey information and ideas clearly.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Job Type:
Full-time Pay:
$65,000.
00 - $68,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Work setting:
In-person Education:
Associate (Preferred)
Experience:
Hotel
Experience:
3 years (Required) Supervising:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Front Desk personnel.
Ensure compliance to brand and company training.
Prepare and conduct all Front Desk interviews and follow hiring procedures.
Maximize room revenue and occupancy by reviewing status daily.
Monitor credit report and maintain close observation of daily house count.
Supervise the Night Audit function.
Participate in required M.
O.
D.
program as scheduled.
Review Front Desk staff's worked hours for payroll compilation.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Monitor proper operation of the P.
B.
X.
console and ensure that employees maintain accurate call logs.
Requirements:
At least 5 years of progressive experience in a hotel.
Supervisory experience required.
Operate all aspects of the Front Office computer system preferably ONQ, including software maintenance.
Must be proficient in Windows operating systems.
Must be able to convey information and ideas clearly.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Job Type:
Full-time Pay:
$65,000.
00 - $68,000.
00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Night shift Weekends as needed Work setting:
In-person Education:
Associate (Preferred)
Experience:
Hotel
Experience:
3 years (Required) Supervising:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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