Receptionist/Front Office Assistant
CARSTAR GLENOAKS COLLISION CENTER GLENDALE CARSTAR GLENOAKS COLLISION CENTER GLENDALE Glendale, CA Glendale, CA Full-time Full-time $23 - $30 an hour $23 - $30 an hour 4 days ago 4 days ago 4 days ago Overview We are seeking a friendly and professional Front Desk Assistant to join our team.
As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our clients and visitors.
If you have excellent communication skills, a customer service-oriented mindset, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities - Greet and welcome customers with a warm and friendly demeanor - Assist with incoming calls from customers and insurance companies and direct them to the appropriate individual as needed - Provide accurate information about our services, and company policies - Schedule appointments and maintain calendars for multiple team members - Assist with administrative tasks such as data entry, filing, and organizing documents - Maintain cleanliness and organization of the front desk area - Handle customer inquiries and resolve any issues or complaints in a professional manner - Collaborate with other team members to ensure smooth operations Job Details Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
? Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
? Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
? Schedule and record appraisal and delivery appointments.
? Update and maintain the store scheduler with Office Manager.
? Collect and record payment for completed repairs; may perform some A/R.
? File repair order paperwork accurately or record in CARSTAR management system.
? Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
? Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
? Maintain the front office and customer reception areas.
(training will be provided regarding the Job Details portion) Qualifications - Previous experience in an administrative or front desk role at a body shop is preferred - Excellent verbal and written communication skills - Strong organizational skills with attention to detail - Ability to multitask and prioritize tasks effectively - Familiarity with phone systems and office equipment - Customer service-oriented mindset with a friendly and professional demeanor Join our team as a Front Desk Assistant and be part of a dynamic organization that values teamwork, professionalism, and exceptional customer service.
Note:
This job description is intended to provide an overview of the position's responsibilities.
It is not all-inclusive, and duties may change based on business needs.
Job Type:
Full-time Pay:
$23.
00 - $30.
00 per hour Expected hours:
40 - 45 per week
Benefits:
Paid time off Schedule:
8 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Glendale, CA 91204:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our clients and visitors.
If you have excellent communication skills, a customer service-oriented mindset, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities - Greet and welcome customers with a warm and friendly demeanor - Assist with incoming calls from customers and insurance companies and direct them to the appropriate individual as needed - Provide accurate information about our services, and company policies - Schedule appointments and maintain calendars for multiple team members - Assist with administrative tasks such as data entry, filing, and organizing documents - Maintain cleanliness and organization of the front desk area - Handle customer inquiries and resolve any issues or complaints in a professional manner - Collaborate with other team members to ensure smooth operations Job Details Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
? Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
? Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
? Schedule and record appraisal and delivery appointments.
? Update and maintain the store scheduler with Office Manager.
? Collect and record payment for completed repairs; may perform some A/R.
? File repair order paperwork accurately or record in CARSTAR management system.
? Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime).
? Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
? Maintain the front office and customer reception areas.
(training will be provided regarding the Job Details portion) Qualifications - Previous experience in an administrative or front desk role at a body shop is preferred - Excellent verbal and written communication skills - Strong organizational skills with attention to detail - Ability to multitask and prioritize tasks effectively - Familiarity with phone systems and office equipment - Customer service-oriented mindset with a friendly and professional demeanor Join our team as a Front Desk Assistant and be part of a dynamic organization that values teamwork, professionalism, and exceptional customer service.
Note:
This job description is intended to provide an overview of the position's responsibilities.
It is not all-inclusive, and duties may change based on business needs.
Job Type:
Full-time Pay:
$23.
00 - $30.
00 per hour Expected hours:
40 - 45 per week
Benefits:
Paid time off Schedule:
8 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Glendale, CA 91204:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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