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Desktop Support Technician

We have an excellent opportunity for a Desktop Support Technician to join the USAePay team in Glendale, California. USAePay is looking for someone to take charge of the office technical infrastructure and take delight in ensuring that colleagues are able to work effectively. You will be the person everyone knows they can turn to for prompt support when they have a problem with their computer, permissions, telephone, printer, etc. You should have a passion for fixing problems and constantly seek efficient and elegant solutions to big and little problems. To excel in this role, you should have a solid understanding of office cabling/networking, ISPs, routers/switches, phone systems, and Apple products. You will be expected to assess the IT situation in the office and proactively work to solve deficiencies and inefficiencies.
The Desktop Support Technician must have a good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
Responsibilities:
Install, upgrade, support and troubleshoot user laptops and desktops
We are primarily an Apple environment with a few PCs
Troubleshooting network connectivity in a LAN/WAN environment
To include managing our ISP relationships, setup and configuration across a broad range of IT services, administering firewalls, managing network TCP/IP, DHCP, DNS & VPN for remote access.
Manage physical office technical infrastructure to include cabling, routers, servers, switches, printers, etc
Develop and manage a fluid and well organized inventory and storage system for all IT hardware
Manage the relationships and coordination efforts with external technology suppliers
Manage our telephone system (knowledge of Digium beneficial)
Ensure users are following company security policies at desktop level
Track and manage all issues in a ticketing system (Mantis)


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