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Supervisory Program Specialist

Responsible for planning, organizing, initiating, controlling, and coordinating operational activities of the CITC Program at the GLAHS. As a technical representative in CITC related matters, provides advice and guidance on eligibility for all VA programs. Plans and administers and/or advises on legal entitlement to ensure Veterans meet the legal and administrative requirements for such programs. Acts as an advisor to Program Manager on all aspects of the CITC Program including a wide variety of legal issues. Recommends final decisions regarding legal matters. Prepares policy memoranda, instructions, etc. relating to the CITC Program. Completes internal quality assurance reviews to ensure employee performance, and that work produced meets quality and quantity standards. Establishes monitors to ensure that timeliness of claims processing and reports findings with subsequent trending of data. Establishes operating guidelines, assigns work requirements, coordinates activities, resolves technical work problems not covered by established policies and facilitates resolution relative to clinical differences between VA and non-VA staff. Responsible for budgetary analysis to formulate, revise, and determine financial requirements and maintenance of an annual budget. Analyzes expenditures for the different programs, computer spreadsheets, etc. and makes recommendations relative to cost reduction or efficiencies. Analyzes and provides interpretation of workload and other data used in resource planning for top management. Provides technical and administrative supervision to administrative support staff. Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. Gives advice, counsel, and instruction to employees on both work and administrative matters. Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00a to 4:30p Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD11911-0 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2020. Time-In-Grade Requirement: Applicants who have held a GS grade at any time in the past 52 weeks and/or are applying for promotion must also meet time-in-grade requirements by the closing date of this announcement. For this GS-9 position you must have served 52 weeks at the GS-7 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade level (GS-7). Specialized experience is experience in a healthcare setting (preferably with community care) performing administrative duties such as consult review, authorization relating to non-VA care, and scheduling. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year of graduate level education. You will be rated on the following Competencies for this position: Program Oversight Analysis, Budgeting and Reporting Supervisory Responsibility Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The majority of the work is performed in an office setting with adequate light, heat, and ventilation. Typical office setting is subject to noise caused by multiple visits by staff, equipment, and telephone interruptions when performing various functions on a daily basis. Work is mostly sedentary; however, standing during presentations or training, bending, and carrying light items are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
  • Department: 0301 Miscellaneous Administration And Program
  • Salary Range: $60,415 to $78,540 per year

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