Experienced Field Auto Technical Adjuster (C1)

Job Description The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them. Allstate Insurance has an exceptional opportunity for an Experienced Field Auto Technical Adjuster- The greater San Fernando Valley (Van Nuys, Glendale, Sun Valley)! Allstate Insurance has an exceptional opportunity for a Field Auto Technical Adjuster to join the Auto Team! About the Role Under general supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual investigates auto damage claims, inspects automobile vehicle damage, writes damage repair estimates, negotiates moderately complex settlements with repair facilities and customers. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, cycle time and/or customer service goals. What you will do: o Work in a team environment o primarily Field role for physical inspection with a Virtual component o efficiently write or review accurate estimates and supplements based on photos/ video o Work multiple workstreams (QFC, Waivers, Virtual Assist, Tech Reviews, Total loss) o Efficiently review, reconcile, and negotiate with, repair facilities, customers and claimants o Perform recycled parts searches o Service the customer with empathy while delivering compassionate service by understanding and meeting the customer's needs Job classification and hours: o Experienced Auto Technical Adjuster- Bands C1 o Work schedule: o TBD- based on business need o Possible weekend rotations with comp day Job Qualifications o Candidates must reside in the area- no relocation offered o Strong auto technical skills- Minimum of 2 years estimating experience o Total loss experience / field or virtually o Excellent customer service skills and a passion to help others o Ability to be a self-starter and work independently o Excellent time management skills o Strong written and verbal communication skills o Adapts well to process changes Job Qualifications Must reside in California- No Relo Strong auto technical skills- Minimum of 3-5 years estimating experience ideal Total loss experience / field or virtually Excellent customer service skills and a passion to help others Ability to be a self-starter and work independently Excellent time management skills Strong written and verbal communication skills Licensing required; multiple markets preferred. Required to obtain required licenses within 90 days of hire Adapts well to process changes Job Hours: Work schedule: Mon-Fri 12pm CST or 1pm CST start time - shift differential based on company standards, weekend rotations possible depending on business need Band C1 This position is available to CA residents only! We Offer: oCompetitive salary oGenerous Paid Time Off oMedical, Dental, and Vision coverage oCompany-matched 401(k) and company-funded pension oA culture of learning where you can expect to develop foundational skills for the future oOpportunities for both personal and professional development oLeadership teams that are communicative and engaged oImpactful work by serving customers and the community in times of need oRecognition and advancement opportunities oLearn more about Allstate benefits @ Link Removed

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