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BMW Service Appointment Representative

3.5 Quick Apply Full-time 1 hour ago Full Job Description Internal Job Title: Business Development Loyalty Center (After-Sales) Representative Employment Type: Full-time (40 hours) with benefits after 60 days Reports To: Jennifer Tran, Business Development of Loyalty Center Manager Wages: $14.00 per hour worked + bonuses based on appointments shown Shifts Hours: Monday to Friday from 7:30am to 4:30pm or 10:00am-7:00pm, and Saturdays from 8:00am - 5:00pm About Pacific BMW: Family Owned & Operated State of the Art Facility Honest, Inviting, & Innovative Culture Paid Time Off Health Insurance covered at 75% and Complimentary Life Insurance Dental, Vision & Supplemental Insurance Plans at group rates 401K & Matching Employer Contribution Tenured Leadership Team Opportunity for Growth & Development Company Sponsored Events Heart of the Jewel City: Glendale Qualifications: Multilingual is preferred (Armenian and Korean languages) Experience working in a call center environment Upbeat personality with a positive mindset Ability to manage challenges and communicate well with high-end clientele Superior track record of customer satisfaction and problem solving strategies Dynamic and technology-savvy Exhibit ethical behavior following company guidelines Current Driver's License with a clean driving record Physical Requirements: Surroundings: indoors in air-conditioned areas sitting in front a desk computer for long periods of time Occasionally: Standing, Walking Infrequently: Bending, twisting and/or stooping, Kneeling and/or squatting, Climbing stairs, Lifting, Reaching and/or lifting overhead Pushing and pulling- infrequently Job Specific Duties Include: Handle inbound service calls, perform outbound due and overdue service reminders, confirm solid and specific service appointments, and perform follow-up calls and activities Communicate appointment details to the service team, coordinate with TeleService, and advise clients on Bundling services when appropriate Provide detailed notes in the centralized CRM and maintain the daily customer appointment log Use Live chat capabilities on dealer web sites Master all training materials provided by BMW, Pacific BMW and training partners Develop a solid understanding of product information related to the makes and models and all major services provided by the After-Sales department Use the Inbound Call Guide on all inbound service calls Use the various word-tracks at the appropriate stages of a service call Coordinate between the service team, the customer, and all exterior data sources including IsPA, TeleService, Appointment Scheduling System, Loaner Management System, and others To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR, and drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment. Quick Apply

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